Milestone 2:
Contextual Inquiry
The criterion we used for choosing interviewees was a significant age difference between both interviewees for each interviewer (i.e. one interviewer had two interviewees who were at least 10 years apart). The interviews were conducted, at most, 48 hours before our first interpretation session and the interviews averaged 45 minutes.
The protocol that we created for our interviews was an observational interview of intermittent work (i.e. usability test of the website). We observed how the user went about completing the tasks we asked them to complete on the company’s live website within the workspace and with the laptop/desktop device they chose.
The procedure goes as follows:
Ask for permission to record the interview
Tell the interviewee about the goal of the interview and how it will be conducted
Begin the the activity section of the interview
Ask questions about the activity section
Ask questions about the interviewee
We also assured the interviewees’ anonymity and that we would destroy all of the data (e.g. notes and recordings) we collected about the interviewee after the project’s completion.
Step 1: Protocol & Questions
The goal of our interpretation sessions was to create an Affinity Diagram. To start, our first interpretation session progressed a lot slower than anticipated. This forced us to have two more sessions within a week of the first session. Although having more than one session was less than ideal, it allowed us more time to ponder on what we could do with the affinity notes (e.g. how to organize them).
Our interpretation sessions averaged over 2 hours; the first session had all 4 members participating; for the second session, 1 out of the 4 members had to leave near the end of the session; and the last session had 3 out of the 4 members present. Prior time commitments/schedule conflicts were significant obstacles for this part of the milestone. Below is a display of the labels from the diagram.
Step 3: Interpretation Sessions
Step 2: Interviews
Interview Notes Here
Transcripts Here
Affinity Diagram Here
Interview Questions
Can you show me what you would do if you wanted to find info on or about the company?
Can you show me what you would do if you wanted to find info on shots?
What about IVs?
What about NAD?
Can you show me what you would do if you had a question you wanted to have answered?
Can you show me what you would do if you wanted to book an appointment with the company?
Can you show me what you would do if you wanted to book an appointment for you and your friends?
Can you show me what you would do if you wanted to book an appointment for a party or function?
Can you show me what you would do if you wanted to contact the company?
Can you show me what you would do if you wanted to find employment with this company?
Can you show me what you would do if you wanted to find discounts for any of the products or services?
[Go back to any points in time where you want to clarify their thought process and why they did certain things in the activity phase and then ask the following questions.]
What is your education level (before high school, high school (partial or full), college (partial or full), trade school (partial or full), or other)?
How would you describe your income level (upper class, middle class, or lower class)?
How would you describe your activity level (describe in days per week)?
How often do you get shots or IVs?
[If the answer is anything other than “never” or “never have”] Where or who do you get them from most of the time?
